Find the answers you need to the questions you have – anytime.
When you have questions about your Platinum Trust Bank accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.
You can also access several self-service forms to take care of business on your own.
You can also access several self-service forms to take care of business on your own.
Select a Topic:
Digital Wallet
Digital wallets are apps housed on your mobile device. They allow you to store your credit and debit card information and to securely pay for transactions. A digital wallet can be used on your phone, tablet, or smartwatch.
You can use your digital wallet to make payments anywhere you see the symbol for Apple Pay®, Google Pay™ or Samsung Pay.
There is no additional cost for using your digital wallet. Message and data rates may apply, depending on your data plan.
All Platinum Trust Bank Mastercard® debit and credit cards can be used with a digital wallet.
Online Banking Video Library
Learn about our Mobile app, Online Banking, and more.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.