Video Library | Financial Education

Consider these must-see viewing in the "helpful information" category.

When it comes to understanding how to use various services and getting below the surface of what Platinum Trust Bank is all about, these videos tell the story.

Online Banking

A Quick Tour

From the moment you log on, you'll discover a powerful, yet simple solution for managing your accounts in real time.

Insured by NCUA

Terms and conditions are available through Online Banking and must be agreed to before use.

Features

With our suite of premium online banking services, you'll have the tools you need to help you achieve your financial goals.

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Account Settings

Select and control a variety of your preferences such as your personal profile, security, alerts and accounts.

Accounts

View accounts at a glance, a list of upcoming bills by due date, and transfer money in real time between internal accounts at Platinum Trust Bank.

Send Money

Looking for a fast and easy way to send money to family, friends, or anyone you know? Just use Zelle^®.

Terms and conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Internal Transfer

Transfer money between accounts at Platinum Trust Bank and balances update in real time.

External Transfer

Easily create and schedule funds transfers to and from other financial instructions.

There may be fees associated with external transfers. As you use the service, the fee will be presented to you before you approve the transaction.

Message Center

Our secure message center is similar to email, but you can include sensitive information such as account numbers in your communication.

Mobile

Manage your mobile banking devices here, including which devices will receive mobile alerts.

Message and data rates may apply. Consult your provider for any fees associated with your mobile web service.

Trends

Selecting our budgeting tools opens a new window to offer the next level of personal financial management tools.

About eStatements

eStatements are easy to store, environmentally friendly, efficient and very secure.

Bill Pay

Enroll

Bill Pay is a fast and easy way to pay bills. Give it a try and see how much time it saves you.

Profile

Your profile lets you review your name, phone number, mailing address, and email address that are currently on file.

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Features

Introducing the convenient, fast, and secure way to pay all your bills in one place with Bill Pay.

A Quick Tour of Bill Pay

From the moment you pay your first bill, you'll appreciate a secure payment solution that's not only simple, it's also flexible enough to reimburse your best friend for those concert tickets. Send and receive money with Zelle^®.

Insured by NCUA

All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. Must have a bank account in the U.S. to use Zelle^®.

Add a Company

Search for a company by name or category and logo to see if they offer e-bills and add them to your payment center.

Add a Person

Add a person to your payment center to pay them by account transfer, mail a paper check to their address, or email.

Sending Money

Add your payees, set payment amounts and dates for delivery. Same-day rush delivery is an option if a payee can receive electronic payments.

There may be fees associated with Bill Pay. As you use the service, the fee will be presented to you before you approve the transaction.

Organize Your List

Once you've added at least five payees to your payment center, you'll have the option to organize them into groups to help make them easier to manage.

Automatic Payments

AutoPay is perfect for bills that stay the same each month. Save time and avoid missed payments.

Reminders

Reminders are perfect for bills that often change each month.

Same Day Payments

The rush payment option is an easy way to make a last-minute payment on time.

View Activity

See an overview of all your payment, sent requests and reminder activities.

Accounts

From the menu, you can also review the accounts you set up and edit the account nickname.

Enroll for Zelle^®

Zelle^® is a fast, safe, and easy way to send money. Getting started is simple.

Terms and conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Zelle^® - Sending Money

Using Zelle^® to send money to another person is easy.

Terms and conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Zelle^® - Request Money

With Zelle^®, requesting money from other people is easy.

Terms and conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Zelle^® - Split Expense

With Zelle^®, it's easy to split an expense with one or more people.

Terms and conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Zelle^® - Activity and Settings

View your pending items, past activity, and manage your basic enrollment information and contacts.

Terms and conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Mobile Banking

A Quick Tour

Simple yet powerful account management for your mobile device.

Insured by NCUA

All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Secure Login

Once logged in, you have a few options available for future logins via the More menu.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

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Text Banking

If your phone is capable of sending text messages, getting your account information through text messages is simple. Login to your desktop computer to sign on and activate text banking.

Your internet and mobile carriers' message, call and data rates may apply.

Trouble Logging In

Easily recover your user ID and reset your password.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

View Accounts

Staying connected to your accounts on the go is easy. Log in and see your balances right away.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Transfers and Payments

Managing your finances, transferring funds, paying bills, and sending money to other people is simple.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

There may be fees associated with External Transfers. As you use the service, the fee will be presented to you before you approve the transaction.

Transfers

Make real-time transfers between your accounts, other members' accounts, and to/from your accounts at other financial institutions.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Fees may apply for transfers. Reg D limits apply.

Payments

Pay Bills is where you manage all of your payments, getting your money where it needs to be.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Reg D limits apply.

Make a Payment

You can make payments to almost anyone from just about anywhere at almost any time.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Add a Company

Managing your billers while on-the-go is easy. You have a couple of options available.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Add a Person

Adding new people to your list of billers is simple and offers a convenient method for making payments, as well as storing those payments for future reference.

There may be fees associated with Bill Pay. As you use the service, the fee will be presented to you before you approve the transaction. Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Payment Activity

View your pending, processing, canceled and completed payments. Cancel or edit pending payments.

A stop payment fee will apply when you cancel a pending payment. Please refer to the Rate and Fee Schedule for the Stop Payment Fee amount. Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Zelle^® - Enroll

Zelle^® - A Quick Tour

With Zelle^®, you can send money to almost anyone you know, almost anywhere in the U.S.

Terms and conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Deposit a Check

Deposit paper checks quickly and securely. Receive money from people. View check deposit history.

Enable instant balance, get directions, change your password, and more.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

My Cards

Learn more about our Card Controls app.

Must agree to the Card Controls terms and conditions before using service. Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

My Credit Score

With My Credit Score, you can view your credit score and the various factors that determine it. Use a variety of tools to explore your credit history and see how your actions can affect it, and gain access to special offers based off of your score. Be alerted when your score changes, and access helpful resources to manage and understand your score.

Insured by NCUA

All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.

EHL

Loans subject to credit approval.

Instant Balance

Turn on instant balance to check balances without logging in. Saved users can simply tap the icon on their password screen to securely check their balances.

Insured by NCUA

All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.

Touch ID and Face ID

If you're logging in from a device that supports fingerprint authentication or facial recognition, and have enabled it in your device settings, you have the option of logging in with either method.

Insured by NCUA

All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.

Tablets - A Quick Tour

A fresh new way to manage your money and bills.

Message and data rates apply. Terms and Conditions are available through Online Banking and must be agreed to before using service. All of our Mobile Banking products require an Online Banking login, a data plan with a wireless provider, and in some cases, enrollment into Bill Pay. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service.

Fees may apply for transfers. Reg D limits apply.

Make a Payment

Payment Portal - One-Time Payments

If you don’t have Online or Mobile Banking or prefer to use an outside account, you can make a loan payment using our payment portal. All it takes is a few moments to fill out the required information, then you can view your account and set up a payment amount and delivery date.

Insured by NCUA

Loans subject to credit approval.

Terms and conditions apply. No fee for registered users, but must pay through ACH. $7.95 per payment for non-registered users paying via ACH or debit. $11.00 per payment for payments from non-Platinum Trust Bank accounts.

Payment Portal - Registered Users

Take advantage of more loan payment options by registering as a user. You can manage multiple loan accounts, set up automatic payments, receive notifications when payments are due, and even set up multiple payment accounts for your loans.

Insured by NCUA

Loans subject to credit approval.

Terms and conditions apply. No fee for registered users, but must pay through ACH. $7.95 per payment for non-registered users paying via ACH or debit. $11.00 per payment for payments from non-Platinum Trust Bank accounts.

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Payment Portal - Fixed Automatic Payments

Take advantage of more loan payment options by registering as a user. You can manage multiple loan accounts, set up automatic payments, receive notifications when payments are due, and even set up multiple payment accounts for your loans.

Insured by NCUA

Terms and conditions apply. No fee for registered users, but must pay through ACH. $7.95 per payment for non-registered users paying via ACH or debit. $11.00 per payment for payments from non-Platinum Trust Bank accounts.

Manage Your Cards

Digital Wallet

Add your card information to your digital wallet and pay with your smart phone, tablet or smart watch. Use convenient and secure purchasing power with Paypal, Google, Apple, Samsung and more.

Chip Card Technology

Encryption technology protects your transactions and keeps your information secure.

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Manage Your Cards in Mobile Banking

Insured by NCUA

All of our Digital Banking products require an Online Banking login, and in some cases, enrollment into Bill Pay. Terms and conditions are available through Online Banking and must be agreed to before use. Mobile Banking products also require a data plan with a wireless provider. Platinum Trust Bank provides Mobile Banking as a free service. Consult your provider for any fees associated with your mobile web service, such as message and data rates.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Apply Pay is a registered trademark of Apple, Inc. Google Pay is a trademark of Google, Inc. Samsung Pay is a registered trademark of Samsung Electronics, Ltd.

Manage Your Cards in Online Banking

With Online and Mobile Banking, managing your cards, and better protecting them against fraud, is right at your fingertips.

Insured by NCUA

Terms and conditions are available through Online Banking and must be agreed to before use.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.