Find the answers you need to the questions you have – anytime.
When you have questions about your Platinum Trust Bank accounts or our products and services, start here. We compiled the questions we receive most frequently from members so you can quickly find valuable information. If you need more assistance, please contact us. We are always happy to help.
You can also access several self-service forms to take care of business on your own.
You can also access several self-service forms to take care of business on your own.
Select a Topic:
Business Loans
Please click here to view the documents you will need to open a business account.
Loan payment due dates are generally 30-45 days from the loan closing date. The payment due date is notated in your loan documents and agreed upon before disbursement of your loan. Due dates and loan payment amounts can also be viewed through Online Banking, Mobile Banking or statements.
Click here to learn more about business insurance available through our wholly-owned subsidiary, Platinum Trust Bank Insurance Solutions.
Online Banking Video Library
Learn about our Mobile app, Online Banking, and more.
Order Checks
When you run low on checks, follow this simple online process to order a new batch.
Financial Assistance
If you are experiencing financial difficulties or worrying about your situation, please reach out to us.
Financial Terms Explained
Understanding the language behind financial transactions and daily money management puts you in control.